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4. INTERNATIONAL QUALITY CONFERENCE
I FROM KNOWLEDGE TO QUALITY
1. Analysis of Integration within The Standards-Based
Integrated Management Systems
Stanislav Karapetrovic, Marti Casadesus, Iñaki Heras
2. Hybridization of Artificial
Neural Network Using
Desirability Functions for Process Optimization
Prasun Das
3.A Statistical Concept in
Determination of Threshold Value for Future Diagnosis in MTS: An alternative
to Taguchi’s Loss Function Approach
Prasun Das, Shubhabrata Datta
4. Notes on the Lexical Definitions
of “Quality”
Georgeta Rata, Ioan Petroman, Cornelia Petroman
5. Tourism Logistic System
- Conceptual Considerations
Milosav Ðordevic, Aleksandra Kokic Arsic
6. Quality Improvement of ESP
in Mechanical Engineering
Alina-Andreea Dragoescu, Sandra Stefanovic
7. Quality and Adult Education
Paul M. Andre, Ljiljana Dimitrijevic, Nenad Marcetic
8. Application Model Forecast
in
Production Management Process
Snežana Mijailovic, Aleksandar Maric, Slavko Arsovski
9. Focused Improvement in Real
Time
Ivan Djokic
II COMPETITION AND GLOBALISATION
10. Resilience of Automotive Sector: A Case
Study
Slavko Arsovski, Paul Andre, Miroslav Ðordevic, Aleksandar Aleksic
11. Joint Determination of
Price, Warranty Length and Production Quantity for New Products under
Free Renewal Warranty Policy
K.Jeyakumar, T. Paul Robert
12. Supply Chain Management
in Tourism
Milosav Ðordevic
13. Benchmarking Attributes
Application Model
Srdan Nikezic, Miloš Petronijevic
14. Development of Competitiveness
and
Sustainability of Region
Aleksandra Kokic Arsic, Milosav Ðordevic, Jovan Milivojevic
15. The Impact of the New Approach
Directives on
Competitiveness Enterprises in Serbia
Katarina Kanjevac Milovanovic, Slavko Arsovski
III FROM KNOWLEDGE TO QUALITY AND SAFE FOOD
16. Food Codes and the Culture of Quality
Alina-Andreea Dragoescu
17. The Level of Customer Satisfaction
as one of the Goals of the Quality of the Organization in the Bakery
Industry
Aleksandar Maric, Slavko Arsovski
18. Possibility of Using Leftover
Bread as Safe and Quality High-Quality Food and Feed
Zvonko B. Nježic, Ðorde B. Psodorov, Jasmina S. Živkovic,
Dragan V. Palic, Biljana R. Cvetkovic
IV INNOVATION: A KEY OF QUALITY OF AUTOMOTIVE
INDUSTRY
19. Design Quality in Mechanical Engineering
Application
Aysegül Akdogan Eker
20. Quality in Metallized Coating
Applications
Bülent Eker
21. World Class Manufacturing
in Automotive Industry
Milan Djordjevic, Milan Milovanovic, Maja Djordjevic
22. Defining of Export Marketing
Process in Automotive Industry
Dragan Rajkovic, Mirjana Aleksic, Rade Milicevic
23. Sources of Innovation
Vladimir Nikolic, Tatjana Tanaskovic
24. Automotive Industry Crisis
and Fulfilment of ISO / TS 16949 Requirements as a Condition for Car
Parts Supplier
Aleksandra Kokic Arsic, Milosav Ðordevic, Mil?ko Kokic
V QUALITY AND SOCIAL RESPONSIBILITY
25. Importance of Occupational Health and
Safety
Management System Implementation
Marko Ðapan, Branislav Jeremic, Ivan Macužic,
Miladin Stefanovic, Aleksandar Aleksic
26. The Interdependence of
Integrated Management Systems and Corporate Social Responsibility
Dejan Ðordevic, Srdan Bogetic, Dragan Cockalo
VI QUALITY OF LIFE AND EXCELLENCE
27. Top Priority QMS Principles For Achieving
Business Excellence
Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic
28. Service Quality and Customer
Satisfaction in
Public Transport
Filipa Fonseca, Sofia Pinto, Carlos Brito
29. Lean and Six Sigma Concepts
–
Application in Pharmaceutical Industry
Katarina Pavlovic, Vojislav Božanic
VII DEFINING AND MEASURING SUCCESS
30. Identification and Tracking Costs in
Organization
Vojislav Božanic, Bojana Jovanovic
31. Methodological Approach:
Students Assessment of Academic Institution as Basis for Successful
Achievement of their Satisfaction
Koviljka Banjevic, Aleksandra Nastasic
32. Improving Quality Management
in Panification
Cornelia Petroman, Calin Popovici, Ioan Petroman
33. Tracebility as Part of
Quality Management in the
Panification Industry
Ioan Petroman, Cornelia Petroman, Calin Popovici
34. Customer Satisfaction
Survey Analysis –
Ultimate Tool for Measuring Quality of Software Services Today
Srdan Atanasijevic, Miladin Stefanovic, Tatjana Atanasijevic, Vladimir
Nedic
35. A Study on the Evaluation
of Customers’ Satisfaction - The perspective of Quality
Dauw-Song Zhu, Chih-Te Lin, Chung-Hung Tsai, Ji-Fu Wu
36. SCADA Systems in Water
Supply: Kragujevac Case Study
Vladimir Kojic, Branislav Nedeljkovic
37. Measuring the Quality Level
of
Medical Services
Rajko Šofranac, Milica Šofranac, Zorica Savovic
VIII MANAGEMENT OF SUSTAINABLE DEVELOPMENT
38. Activities of the Organization on Provision
of
Constant Improvements in the Quality System
Sabahudin Jašarevic, Safet Brdarevic, Magdalena Diering
39. Multicriteria Approach
for Assessment of
Environment Quality
Boris Agarski, Igor Budak, Janko Hodolic, Ðorde Vukelic
40. Plastic Packing Management
and Recycling
Ana Petelj, Janko Hodolic, Ðorde Vukelic, Boris Agarski
41. Energy Planning for Sustainable
Development
Ana Radojevic
42. A Fuzzy AHP and TOPSIS
for
ELV Dismantling Selection
Danijela Tadic, Slavko Arsovski, Miladin Stefanovic, Aleksandar Aleksic
43. Waste Minimization in the
Furniture Industry
Novak Nikolic, Dušan Gordic
44. Introducing Energy and
Environmental Policy in
Furniture Industry
Dušan Gordic, Milun Babic, Dubravka Jelic, Davor Koncalovic
45. Strategic Eco Innovation
in Energy -
The Road to Sustainable Development
Aleksandra Kokic Arsic, Jovan Milivojevic, Milosav Ðordevic
46. Resilience of Training
Processes: Model and Case Study
Zoran M. Milojevic, Miladin Stefanovic, Slavko Arsovski
IX ICT CHALLENGES FOR FUTURE SOCIETY
47. Information Model of Major Depression
Treatment Cost – Relevance of Quality Management of Health System
Danijela Tadic, Milan Eric, Dragan Milovanovic , Miladin Stefanovic
48. Architecture Software Solution
to Support and
Document Management Quality System
Milan Eric, Vladimir Nedic , Miladin Stefanovic, Marko Djukic
49. Configuration Management
and ICT: A Case Study of Improving Quality of Processes by System Virtualization
Aleksandar Aleksic, Milan Eric, Srdjan Atanasijevic, Mladen Radišic
50. Software Solutions for
Support for
Quality Management Systems
Snezana Nestic, Nikola Tonic, Branislav Nedeljkovic
51. Relation Between Organizational
– And Information Resilience: A Way For Improvement of System
Capacity
Slavko Arsovski, Zora Arsovski, Pol Andre, Miladin Stefanovic
X EXCELLENCE OF SOCIETY ORGANIZATION
52. Organizational Culture as Significant
Factor in
Implementation of TQM – Experience in Serbian Economy
Vladimir Nikolic, Aleksandra Nastasic
XI EXCELLENCE IN TELECOMUNICATION SERVICES
53. Implementation of Internal Benchmarking
Model in Crnogorski Telekom a.d
Tihomir Popivoda
54. Strategic Approach to Enhancement Business
Processes in Telecommunication Organization
G. Markovic, S. Arsovski
XII LATE ARRIVALS
55. The Application of Mobile Technologies
in the Processes of Communication and Information Delivery to the Students
for the Improvement of Education Process Quality
Z. Kalinic, S. Arsovski, Z. Arsovski, I. Milanovic, V. Rankovic
56. Purchasing Function Data Modeling
I. Milanovic, Z. Arsovski, S. Arsovski, Z. Kalinic
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